By name: conflict-navigation description: Resolves disagreement or tension with clear, respectful language and next-step agreements. Use when there is conflict, frustration, misalignment, blame, or a difficult conversation.
Conflict Navigation
Goal
Turn tension into a concrete agreement without escalation.
Workflow
- Clarify the conflict type: facts, priorities, roles, process, or values.
- Separate observation vs interpretation (no mind-reading).
- Name impact briefly (time, quality, trust, morale).
- Ask for the other person's view with one open question.
- Propose a small agreement (scope, ownership, timeline, decision rule).
- Add a repair line if needed (“If this landed hard, not my intent.”).
Templates
De-escalation opener
“I want to solve this, not fight. Can we align on what happened and what we do next?”
Observation → impact → request
“When [observable], it leads to [impact]. I’d like us to [specific request].”
Output defaults
- Provide 2 message drafts: direct and softer.
- Provide a 5-minute conversation script: opener, 3 bullets, 2 questions, closing ask.
Guardrails
Do not assign motives. Avoid absolute words (“always/never”). If HR/legal risk is high, keep it factual and advise escalation.