it-glue-configurations

name: "IT Glue Configurations" description: > Use this skill when working with IT Glue configurations (assets) - servers, workstations, network devices, and other infrastructure. Covers configuration types, statuses, network interfaces, related items, asset tracking, warranty management, and PSA integration for comprehensive asset documentation. when_to_use: "When working with servers, workstations, network devices, and other infrastructure in IT Glue configurations (assets)" triggers: - it glue configuration - it glue asset - server documentation - workstation lookup - network device - asset management - configuration item - it glue ci - device inventory - hardware tracking

IT Glue Configurations Management

Overview

Configurations in IT Glue represent trackable assets such as servers, workstations, network devices, printers, and more. They serve as the central repository for asset documentation, enabling technicians to quickly find device information, network details, warranty status, and related documentation.

Key Concepts

Configuration Types

Configuration types classify assets at the highest level:

Configuration Statuses

Configuration Interfaces

Network interfaces associated with a configuration:

Configuration: DC-01 (Server)
├── Interface: Ethernet0 (192.168.1.10, AA:BB:CC:DD:EE:01)
├── Interface: Ethernet1 (10.0.0.10, AA:BB:CC:DD:EE:02)
└── Interface: iLO (192.168.100.10, AA:BB:CC:DD:EE:03)

Field Reference

Core Identification Fields

Hardware Fields

Network Fields

Lifecycle Fields

Documentation Fields

PSA Integration Fields

API Patterns

List Configurations

GET /configurations
x-api-key: YOUR_API_KEY
Content-Type: application/vnd.api+json

By Organization:

GET /organizations/123/relationships/configurations

With Filters:

GET /configurations?filter[organization-id]=123&filter[configuration-type-id]=456&filter[configuration-status-id]=1

With Pagination:

GET /configurations?page[size]=100&page[number]=1&sort=name

Get Single Configuration

GET /configurations/789
x-api-key: YOUR_API_KEY

With Includes:

GET /configurations/789?include=organization,configuration-interfaces,related-items

Create Configuration

POST /configurations
Content-Type: application/vnd.api+json
x-api-key: YOUR_API_KEY

Server Example:

{
  "data": {
    "type": "configurations",
    "attributes": {
      "organization-id": 123456,
      "name": "DC-01",
      "hostname": "dc-01.acme.local",
      "configuration-type-id": 12,
      "configuration-status-id": 1,
      "primary-ip": "192.168.1.10",
      "serial-number": "ABC123456789",
      "notes": "<p>Primary domain controller for Acme Corporation</p>"
    }
  }
}

Workstation Example:

{
  "data": {
    "type": "configurations",
    "attributes": {
      "organization-id": 123456,
      "name": "WS-JSMITH",
      "hostname": "ws-jsmith.acme.local",
      "configuration-type-id": 15,
      "configuration-status-id": 1,
      "primary-ip": "192.168.1.150",
      "asset-tag": "ACME-WS-0042",
      "notes": "<p>User: John Smith (Sales)</p>"
    }
  }
}

Update Configuration

PATCH /configurations/789
Content-Type: application/vnd.api+json
x-api-key: YOUR_API_KEY

{
  "data": {
    "type": "configurations",
    "attributes": {
      "primary-ip": "192.168.1.20",
      "notes": "<p>Updated IP after network migration</p>"
    }
  }
}

Delete Configuration

DELETE /configurations/789
x-api-key: YOUR_API_KEY

Search by Various Fields

By Hostname:

GET /configurations?filter[hostname]=dc-01

By Serial Number:

GET /configurations?filter[serial-number]=ABC123

By IP Address:

GET /configurations?filter[primary-ip]=192.168.1.10

By PSA ID:

GET /configurations?filter[psa-id]=54321

Configuration Interfaces

List Interfaces

GET /configurations/789/relationships/configuration-interfaces

Create Interface

POST /configuration-interfaces
Content-Type: application/vnd.api+json

{
  "data": {
    "type": "configuration-interfaces",
    "attributes": {
      "configuration-id": 789,
      "name": "Ethernet0",
      "ip-address": "192.168.1.10",
      "mac-address": "AA:BB:CC:DD:EE:FF",
      "primary": true,
      "notes": "Primary LAN interface"
    }
  }
}

Related Items

List Related Items

GET /configurations/789/relationships/related-items

Create Relationship

POST /related-items
Content-Type: application/vnd.api+json

{
  "data": {
    "type": "related-items",
    "attributes": {
      "resource-id": 789,
      "resource-type": "Configuration",
      "destination-id": 456,
      "destination-type": "Configuration",
      "notes": "VM hosted on this hypervisor"
    }
  }
}

Common Workflows

Asset Onboarding

async function onboardAsset(orgId, assetData) {
  // Step 1: Create configuration
  const config = await createConfiguration({
    'organization-id': orgId,
    name: assetData.name,
    hostname: assetData.hostname,
    'configuration-type-id': assetData.typeId,
    'configuration-status-id': ACTIVE_STATUS,
    'primary-ip': assetData.ip,
    'serial-number': assetData.serialNumber,
    'asset-tag': assetData.assetTag,
    'purchased-at': assetData.purchaseDate,
    'warranty-expires-at': assetData.warrantyDate,
    notes: assetData.notes
  });

  // Step 2: Add network interfaces
  for (const iface of assetData.interfaces || []) {
    await createInterface({
      'configuration-id': config.id,
      name: iface.name,
      'ip-address': iface.ip,
      'mac-address': iface.mac,
      primary: iface.primary
    });
  }

  // Step 3: Create relationships if applicable
  if (assetData.hostServer) {
    await createRelatedItem({
      'resource-id': config.id,
      'resource-type': 'Configuration',
      'destination-id': assetData.hostServer,
      'destination-type': 'Configuration',
      notes: 'Hosted on this server'
    });
  }

  return config;
}

Warranty Tracking

async function getExpiringWarranties(daysAhead = 90) {
  const futureDate = new Date();
  futureDate.setDate(futureDate.getDate() + daysAhead);
  const today = new Date().toISOString().split('T')[0];
  const future = futureDate.toISOString().split('T')[0];

  // Note: IT Glue doesn't support date range filters directly
  // Fetch all and filter client-side
  const configs = await fetchConfigurations({
    filter: { 'configuration-status-id': ACTIVE_STATUS }
  });

  return configs
    .filter(c => {
      const warranty = c.attributes['warranty-expires-at'];
      return warranty && warranty >= today && warranty <= future;
    })
    .map(c => ({
      name: c.attributes.name,
      organization: c.relationships.organization.data.id,
      warrantyExpires: c.attributes['warranty-expires-at'],
      daysRemaining: Math.ceil(
        (new Date(c.attributes['warranty-expires-at']) - new Date()) / (1000 * 60 * 60 * 24)
      )
    }))
    .sort((a, b) => a.daysRemaining - b.daysRemaining);
}

Asset Decommissioning

async function decommissionAsset(configId, reason) {
  // Update status
  await updateConfiguration(configId, {
    'configuration-status-id': DECOMMISSIONED_STATUS,
    notes: `<p><strong>Decommissioned:</strong> ${new Date().toLocaleDateString()}</p>
            <p><strong>Reason:</strong> ${reason}</p>`
  });

  // Add note about decommissioning
  return { status: 'decommissioned', configId, reason };
}

Network Inventory Report

async function generateNetworkInventory(orgId) {
  const configs = await fetchConfigurations({
    filter: {
      'organization-id': orgId,
      'configuration-status-id': ACTIVE_STATUS
    },
    include: 'configuration-interfaces'
  });

  return configs.map(config => ({
    name: config.attributes.name,
    hostname: config.attributes.hostname,
    type: config.relationships['configuration-type']?.data?.id,
    primaryIp: config.attributes['primary-ip'],
    interfaces: config.relationships['configuration-interfaces']?.data?.map(iface => ({
      name: iface.attributes.name,
      ip: iface.attributes['ip-address'],
      mac: iface.attributes['mac-address']
    })) || []
  }));
}

Error Handling

Common API Errors

Validation Errors

Error Recovery Pattern

async function safeCreateConfiguration(data) {
  try {
    return await createConfiguration(data);
  } catch (error) {
    if (error.status === 422) {
      const errors = error.errors || [];

      // Handle missing type
      if (errors.some(e => e.detail?.includes('configuration-type'))) {
        const types = await getConfigurationTypes();
        console.log('Valid configuration types:', types);
      }

      // Handle duplicate
      if (errors.some(e => e.detail?.includes('already been taken'))) {
        return await findConfigurationByName(data['organization-id'], data.name);
      }
    }

    throw error;
  }
}

Best Practices

1. Standardize naming - Use consistent format (e.g., SITE-TYPE-NUM: NYC-DC-01)
2. Always set organization - All configurations must belong to an organization
3. Track serial numbers - Enable warranty lookups and asset verification
4. Document network info - Include IP, MAC, hostname for troubleshooting
5. Use interfaces - Document all network interfaces, not just primary
6. Create relationships - Link VMs to hosts, apps to servers
7. Set warranty dates - Enable proactive renewal planning
8. Include notes - Document purpose, users, special configurations
9. Link to PSA - Set psa-id for cross-platform lookups
10. Regular audits - Verify configuration accuracy quarterly

Related Skills

• IT Glue Organizations - Parent organization management
• IT Glue Passwords - Device credentials
• IT Glue Documents - Device documentation
• IT Glue Flexible Assets - Custom documentation
• IT Glue API Patterns - API reference