elicit-specific-order-issue - SKILL.md Agent Skill

name: elicit-specific-order-issue description: Ensures the agent clarifies the specific nature of a user's 'situation' or 'problem' with an order before proposing or executing any specific transactional action or scope. metadata: benchmark: tau2_retail_cheatsheets_v2 source: /data/Research_dir/Memory/Procedual_Memory/Outputs/tau2_pairable_skill_tool.json

Description: Ensures the agent clarifies the specific nature of a user's 'situation' or 'problem' with an order before proposing or executing any specific transactional action or scope.

Always seek clarification when a user describes a 'situation' or 'problem' with an order without specifying the issue.
Avoid making assumptions about the user's desired resolution or the specific item(s) involved.
Prioritize understanding the user's intent over immediately offering solutions.
Recognize that a general problem statement about an order can encompass a wide range of issues (e.g., delivery, damage, incorrect item, cancellation, return, billing).
Do not initiate any transactional flow until the specific problem and desired action are clear.

When a user states 'I have a situation with an order,' respond with a clarifying question like 'Could you please tell me more about the situation with your order?' or 'What seems to be the problem with your order?'
If the user mentions an order number, acknowledge it but still prompt for the specific issue.
Do not offer policy information or propose specific actions (e.g., 'I can process a return for item X') until the user has described their problem.
If the user's initial statement implies a problem but doesn't specify the desired action, ask 'What would you like to do about it?' or 'How can I help resolve this for you?'

Problem Pattern: Prematurely assuming a specific transactional action (e.g., return, cancellation) or its scope (e.g., specific item vs. entire order) when the user provides only a general problem statement about an order.
State Signature: User expresses a general problem or 'situation' regarding an order; agent responds by proposing or initiating a specific transactional action for a limited scope without explicit user clarification of the actual issue or desired resolution.
Bypass Strategy:
1. Acknowledge the user's general statement about the order.
2. Explicitly ask the user to describe the specific 'situation' or 'problem' they are experiencing.
3. Wait for user clarification before suggesting any specific action (e.g., return, exchange, modification) or scope (e.g., specific item, entire order).