By name: order-management description: > How to manage orders in a Tiendanube store: list, view, update, close, reopen, and cancel orders. Covers order statuses, filtering, payment and shipping status, and best practices.
Order Management
Order Structure
An order in Tiendanube has:
- number: Sequential identifier (starts at 100), shown to customers.
- status: "open", "closed", or "cancelled".
- payment_status: "pending", "authorized", "paid", "partially_paid", "abandoned", "refunded", "partially_refunded", "voided".
- shipping_status: "unpacked", "shipped", "unshipped", "delivered", "partially_packed", "partially_fulfilled".
- products: Array of line items with product_id, variant_id, name, price, quantity, sku.
- customer: Contact info (email, phone, name) and full customer object.
- totals: subtotal, total, total_usd, discount, currency.
- shipping_address and billing_address: Full address objects.
- payment_details: method, credit_card_company, installments.
- owner_note: Internal note visible only to the store owner.
- note: Note from the customer.
- gateway: Payment gateway used.
- storefront: Where the order came from — "store", "meli", "api", "form", "pos".
Key Rules
- Orders are read-heavy. You can list, view, close, reopen, and cancel — but you cannot change products or totals after creation.
- owner_note is the only free-text field you can update via PUT.
- Cancelling an order can optionally restock items and notify the customer.
- Cancelling is gated by the system — just call cancel_order directly and the user will be prompted for approval automatically.
Filtering Orders
The list_orders tool supports powerful filters:
- status: "open", "closed", "cancelled"
- payment_status: "pending", "paid", "refunded", etc.
- shipping_status: "unpacked", "unfulfilled", "fulfilled"
- q: Search by order number, customer name, or email
- created_at_min/max: Date range (ISO 8601)
Common Queries
- Recent unpaid orders:
status=open, payment_status=pending - Orders ready to ship:
status=open, payment_status=paid, shipping_status=unpacked - All orders from a customer:
q=customer_email@example.com
Order Lifecycle
- Customer checks out → order created with status "open"
- Payment processed → payment_status changes to "paid"
- Store packs & ships → shipping_status changes to "shipped"/"delivered"
- Completed → store owner can close (archive) the order
- If needed → cancel with reason, optional restock
Common Operations
- View recent orders:
list_orders()with default params - Find a specific order:
list_orders(q="order_number_or_email") - Add internal note:
update_order(id, '{"owner_note": "..."}') - Archive completed order:
close_order(id) - Cancel with restock:
cancel_order(id, reason="customer", restock=True)