sf-service-self-service-config

name: sf-service-self-service-config description: Experience Cloud and self-service Service Cloud configuration planning. Use when designing deployable site, knowledge, topic, audience, and embedded service configuration bundles. disable-model-invocation: true

Service Cloud Self-Service Config APIs

Use This Skill When

• You are configuring Experience Cloud sites and self-service channels for Service Cloud.
• You need to package Network, ExperienceBundle, branding, navigation, topics, or audience strategy.
• You need deployment sequencing for embedded service, bot, and community metadata.

Core Workflow

1. Define channel architecture
   • Map business journeys to site, bot, and embedded channel entry points.
2. Bundle deployable metadata
   • Plan package groups for Network, ExperienceBundle, NetworkBranding, NavigationMenu, and related types.
   • Add content model dependencies such as ManagedTopics, TopicsForObjects, and DataCategoryGroup.
3. Sequence activation dependencies
   • Configure org settings first, then site shell, then experience assets, then channel integrations.
4. Plan embedded and bot layers
   • Include EmbeddedServiceConfig, EmbeddedServiceBranding, EmbeddedServiceMenuSettings, MessagingChannel, Bot, and BotVersion as needed.
5. Validate discoverability and support flow
   • Verify search, routing handoff, and escalation to case creation.

Deliverables

• Self-service metadata bundle map by environment.
• Ordered deployment commands and dependency notes.
• Embedded and bot integration checklist.
• Launch readiness and post-deploy smoke tests.