By name: access-requests description: How to request access to any Apollo.io internal system — process, approvers, and turnaround times
Access Requests
How to request access
- Go to [FILL: tool name — Okta request portal? Jira ticket? Slack workflow?]
- Select the system you need access to
- Specify the access level (read / write / admin)
- Provide business justification
- Submit — your manager will be auto-notified for approval
Turnaround times
| Access Type | Typical Turnaround |
|---|---|
| Standard SaaS tool | [FILL: same day] |
| Production systems | [FILL: 1-2 business days + security review] |
| Admin/elevated access | [FILL: requires VP approval, 2-3 days] |
| AWS / infrastructure | [FILL: requires Eng Manager + Security, 3-5 days] |
Common Systems and Their Approvers
| System | Purpose | Approver | Access Tool |
|---|---|---|---|
| Salesforce | CRM | [FILL: RevOps] | [FILL] |
| Slack | Communication | Auto-provisioned | Okta |
| GitHub | Code | Eng Manager | [FILL] |
| AWS Console | Infrastructure | Eng Manager + Security | [FILL] |
| Snowflake | Data warehouse | Data team lead | [FILL] |
| [FILL: add all systems] |
Troubleshooting access issues
- "I can't log in": Try SSO via Okta first. If locked out, go to #it-help
- "My permissions changed": Role changes take [FILL: X hours] to propagate
- "I need emergency access": Tag @it-oncall in #it-help with urgency level