ksb-d14-k0014

name: "KSB-D14-K0014" description: "Communication Analytics and Measurement: Understanding of metrics, analytics tools, and evaluation methodologies that enable systematic asses..." version: "1.0.0" domain: "D14" domain_name: "Communication" type: "Knowledge" proficiency_level: "L1" bloom_level: "understand" triggers: - "explain communication analytics and measurement" - "what is communication analytics and measurement" - "explain communication analytics and measurement" epa_mapping: "EPA-03" cpa_mapping: "CPA-06" regulatory_refs: "FDA-GUID-001, ICH-E2E, EMA-REG-001, EMA-REG-002, EMA-GVP-001, EMA-GVP-006"

KSB-D14-K0014: Communication Analytics and Measurement

Overview

Domain: D14 - Communication Type: Knowledge Proficiency Level: L1 (Novice - Direct supervision required) Bloom Level: Understand

Description

Understanding of metrics, analytics tools, and evaluation methodologies that enable systematic assessment of communication effectiveness, including stakeholder feedback analysis, behavioral change measurement, and return on investment calculation.

Context

• Major Section: Core Knowledge
• Section: Technology-Enhanced Communication

EPA Mapping

• EPA-03:3006-3008

CPA Pathway

• CPA-06

Regulatory References

• FDA-GUID-001
• ICH-E2E
• EMA-REG-001
• EMA-REG-002
• EMA-GVP-001
• EMA-GVP-006

Instructions

When this skill is activated, Claude should:

1. Demonstrate L1 proficiency in communication analytics and measurement
2. Apply understand level cognitive skills to explain the topic
3. Reference relevant regulatory guidance (FDA-GUID-001, ICH-E2E, EMA-REG-001, EMA-REG-002, EMA-GVP-001, EMA-GVP-006)
4. Connect to related EPAs: EPA-03

Key Competencies

• Understanding of metrics, analytics tools, and evaluation methodologies that enable systematic assessment of communication effectiveness, including stakeholder feedback analysis, behavioral change measurement, and return on investment calculation.

Assessment Criteria

• Can explain core concepts independently
• Demonstrates understanding of regulatory context
• Applies knowledge appropriately to PV scenarios

Related Skills

• Other D14 skills in Technology-Enhanced Communication
• Cross-domain integrations per DAG architecture

Generated from PV KSB Framework v1.0 | 2025-12-31