escalation

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Escalate to a human agent. Use when the customer is frustrated or asks for a person.

microsoft-foundry By microsoft-foundry schedule Updated 6/2/2026

name: escalation description: Escalate to a human agent. Use when the customer is frustrated or asks for a person.

Escalation

Transfer the customer to a human agent.

Install via CLI
npx skills add https://github.com/microsoft-foundry/foundry-samples --skill escalation
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