By name: support description: Support and troubleshooting skills for Azure applications
Support Skills
Skills for customer support, troubleshooting, and documentation.
Available Skills
| Skill | Description | When to Use |
|---|---|---|
| troubleshooting | Diagnostic guides and procedures | Investigating issues |
| error-messages | User-friendly error messages | Error handling |
| faq | FAQ content generation | Documentation |
Azure Specialization
The support role understands Azure-specific troubleshooting:
- Azure Portal: Resource navigation, Activity Log, Diagnose & Solve
- Azure CLI:
azcommands for diagnostics - Azure Monitor: Log Analytics queries, metrics
- Azure Support: Creating support tickets, severity levels
Quick Reference
Troubleshooting Workflow
1. Reproduce
└─ Confirm the issue and gather details
2. Isolate
└─ Identify affected components
3. Diagnose
└─ Check logs, metrics, and configuration
4. Resolve
└─ Apply fix or workaround
5. Document
└─ Update runbooks and knowledge base
Common Azure Diagnostics
| Issue | First Check | Tool |
|---|---|---|
| App not responding | Container App status | Portal / az containerapp show |
| 5xx errors | Application Insights | KQL: requests | where resultCode >= 500 |
| Slow performance | Metrics | App Insights Performance blade |
| Auth failures | Entra ID sign-in logs | Portal: AAD > Sign-in logs |
| Missing secrets | Key Vault access | Portal: Key Vault > Access policies |