draft-payment-reminder

name: draft-payment-reminder description: Draft a payment reminder for overdue invoices with human approval. Creates a Plan file in Plans/ with proposed message for user to approve before sending via WhatsApp. allowed-tools: Read, Write, Bash, Glob, mcp__whatsapp__search_contacts

Draft Payment Reminder Skill

You are drafting a payment reminder message for overdue invoices that requires human approval before sending.

Input

You will receive a JSON string as $ARGUMENTS:

{
  "customer": "Customer Name",
  "partner_id": 9,
  "phone": "923211234567",
  "email": "customer@example.com",
  "invoices": [
    {
      "number": "INV/2026/00002",
      "amount_due": 46250.00,
      "currency": "USD",
      "due_date": "2026-02-13",
      "days_overdue": 1
    }
  ],
  "escalation_level": "gentle",
  "reminder_count": 0
}

Your Task

1. Parse the JSON input to extract customer info, invoices, and escalation level
2. Resolve WhatsApp contact using the phone number
3. Draft an appropriate payment reminder message
4. Create a Plan file for human approval

Execution Steps

Step 1: Parse Input

Extract all fields from the JSON. Key fields:

• customer: Customer display name
• partner_id: Odoo partner ID (for approval re-check)
• phone: Normalized phone digits (may be null)
• email: Customer email (may be null)
• invoices[]: Array of overdue invoice objects
• escalation_level: One of gentle, firm, final
• reminder_count: Previous reminders sent (0, 1, or 2)

Step 2: Resolve WhatsApp Contact

If phone is provided:

1. Use mcp__whatsapp__search_contacts with the phone number to find a matching WhatsApp contact
2. If found, extract the JID (format: phonenumber@s.whatsapp.net)
3. If not found, construct JID as {phone}@s.whatsapp.net and note it may not be valid

If phone is null:

• Set channel to email if email exists, otherwise manual
• Set JID to null

Step 3: Determine Delivery Channel

• If WhatsApp JID resolved: channel = whatsapp
• If no WhatsApp but email exists: channel = email
• If neither: channel = manual

Step 4: Draft Reminder Message

CRITICAL: Match the tone to the escalation level.

Gentle (1st reminder, reminder_count=0)

Friendly, professional tone. Assume the customer may have simply overlooked the invoice.

Example structure:

Hi [Customer],

I hope you're doing well. This is a friendly reminder that the following invoice(s) are currently outstanding:

[Invoice table]

Total outstanding: [Currency] [Amount]

Could you kindly arrange payment at your earliest convenience? If you've already processed the payment, please disregard this message.

Thank you for your continued business!

Best regards,
Ali Jawwad
Ali's IT Services

Firm (2nd reminder, reminder_count=1)

Professional but more direct. Reference the previous reminder.

Example structure:

Hi [Customer],

I'm following up on my previous reminder regarding the following overdue invoice(s):

[Invoice table]

Total outstanding: [Currency] [Amount]

These invoices are now [X] days past due. I'd appreciate if you could provide an update on the payment status or arrange settlement soon.

Please let me know if there are any issues I can help resolve.

Best regards,
Ali Jawwad
Ali's IT Services

Final (3rd reminder, reminder_count=2)

Formal, serious tone. This is the last reminder before escalation.

Example structure:

Dear [Customer],

This is a final reminder regarding the following significantly overdue invoice(s):

[Invoice table]

Total outstanding: [Currency] [Amount]

These invoices are now [X] days past due. Despite previous reminders, payment has not been received. I kindly request immediate attention to this matter.

Please arrange payment or contact me to discuss a resolution within the next few days.

Regards,
Ali Jawwad
Ali's IT Services

Step 5: Create Plan File

Create the file at: Plans/Reminder_[YYYYMMDD_HHMMSS]_[CUSTOMER_SLUG].md

Where CUSTOMER_SLUG is the customer name with spaces replaced by underscores and special characters removed.

Use this exact structure:

---
created: [YYYY-MM-DD HH:MM]
type: payment-reminder
status: pending_approval
customer: [CUSTOMER_NAME]
partner_id: [PARTNER_ID]
jid: [WHATSAPP_JID_OR_NULL]
email: [EMAIL_OR_NULL]
channel: [whatsapp|email|manual]
escalation: [gentle|firm|final]
invoices: [COMMA_SEPARATED_INVOICE_NUMBERS]
tags: [payment, reminder, hitl, overdue]
---

# Payment Reminder: [CUSTOMER_NAME]

## Overdue Invoices

| Invoice | Amount Due | Currency | Due Date | Days Overdue |
|---------|-----------|----------|----------|--------------|
| [INV_NUMBER] | [AMOUNT] | [CURRENCY] | [DATE] | [DAYS] |

**Total Outstanding**: [CURRENCY] [TOTAL_AMOUNT]

## Proposed Message

[THE DRAFTED REMINDER MESSAGE]

## Delivery Channel

**Channel**: [WhatsApp / Email / Manual Follow-up]
**Recipient**: [JID or email address or "No contact info"]

## Approval

- [ ] **APPROVE** - Send this reminder
- [ ] **EDIT** - I'll modify the message below
- [ ] **REJECT** - Don't send anything

### Modified Message (if editing)
[Leave empty - user fills this if they choose EDIT]

---
**Escalation**: [gentle/firm/final] (reminder [N+1] of 3)
**JID:** [WHATSAPP_JID]
*Generated by Claude - Awaiting human approval*

Output

After creating the plan, output:

REMINDER DRAFTED: [filename]
CUSTOMER: [customer name]
ESCALATION: [gentle/firm/final] (reminder [N+1] of 3)
CHANNEL: [whatsapp/email/manual]
STATUS: Awaiting approval

ACTION: Open Plans/[filename] in Obsidian and check APPROVE to send.