operator-reputation-engine

name: operator-reputation-engine description: Computes and updates operator reputation momentum across the marketplace.

Operator Reputation Engine

Inputs

1. Reviews velocity — Rate and recency of new reviews received
2. Response time — Average time to respond to broker inquiries and load offers
3. Job completion rate — Percentage of accepted jobs successfully completed
4. Complaint signals — Disputes, negative reviews, and escalation events
5. Repeat broker usage — How often the same brokers re-hire the operator

Output

• Reputation score — Composite numeric score (0-100) reflecting overall operator quality
• Momentum trend — Rising, stable, or declining trajectory over trailing 30/60/90 days
• Risk flags — Indicators of potential fraud, gaming, or quality deterioration