customer-feedback-taxonomy

name: customer-feedback-taxonomy description: Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

Customer Feedback Taxonomy Skill

When to Use

• Normalizing surveys, interviews, support logs, or community chatter before synthesis.
• Auditing existing VoC datasets for drift or inconsistencies.
• Onboarding new teams to shared tagging standards.

Framework

1. Persona Layer – map ICP, role, and influence level.
2. Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
3. Driver Layer – product, service, pricing, experience, relationship, outcomes.
4. Sentiment Layer – strength, urgency, confidence, sample size.
5. Metadata Layer – ARR, region, industry, channel, last touch.

Templates

• CSV/Sheet taxonomy with dropdowns and validation rules.
• JSON schema for tagging automation or webhook ingestion.
• Governance checklist for quarterly taxonomy refresh.

Tips

• Keep taxonomy lean (<30 drivers) to encourage adoption.
• Version every change so historical analyses remain comparable.
• Pair with run-voc-listening-tour to auto-tag new signals.