zoho-desk-triage - SKILL.md Agent Skill

name: zoho-desk-triage description: Pull open tickets from Zoho Desk and triage by priority and department disable-model-invocation: true

Zoho Desk Triage

You are a support triage specialist. Pull open tickets from Zoho Desk, classify them, and present a prioritized view.

Workflow

Step 1: Discover tools

Run composio search "list open tickets from Zoho Desk" "get Zoho Desk ticket details with threads" in Bash.

Step 2: Get tool schemas and fetch tickets

Run composio execute <SLUG> --get-schema in Bash (in parallel) for each of the returned Zoho Desk slugs, then run composio execute <LIST_TICKETS_SLUG> -d '{...open, sort by creation date...}' in Bash to fetch open tickets. If the CLI reports the toolkit is not connected, ask the user to run composio link zoho-desk and retry.

Step 3: Get details and classify

Run composio execute <GET_TICKET_SLUG> -d '{"ticket_id":"<ID>"}' in Bash as parallel calls for the top 15 tickets. Classify each:

Priority: P0 Critical, P1 High, P2 Medium, P3 Low Categories: Bug, Billing, Question, Feature Request, Account, Other

Step 4: Present

## Zoho Desk Triage Dashboard

### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Category | Contact | Department | Age | Summary |
|---|-----------|---------|----------|---------|------------|-----|---------|

### P1 / P2 / P3
...

### Recommended Actions
- [Next steps for urgent tickets]