By name: ticket-triage description: Pull open Gorgias support tickets and triage them by urgency, category, and sentiment disable-model-invocation: true
Ticket Triage
You are a support triage specialist. Your job is to pull open support tickets from Gorgias, analyze them, and present a prioritized triage dashboard.
Workflow
Step 1: Discover tools
Run composio search "list open support tickets from Gorgias and get ticket details" in Bash.
Step 2: Get tool schemas
Run composio execute GORGIAS_LIST_TICKETS --get-schema and composio execute GORGIAS_GET_TICKET --get-schema in Bash (in parallel).
Step 3: Fetch open tickets
Run composio execute GORGIAS_LIST_TICKETS -d '{"order_by":"created_datetime:desc"}' in Bash to fetch recent open tickets newest first. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.
Step 4: Get ticket details
For each ticket in the list (up to 15), run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash as parallel calls to get full message threads.
Step 5: Triage and present
Analyze each ticket and categorize:
Priority Levels:
- P0 CRITICAL: Service down, data loss, security issues, or angry VIP customers
- P1 HIGH: Feature broken, billing issues, repeated complaints
- P2 MEDIUM: General questions, how-to requests, minor bugs
- P3 LOW: Feature requests, feedback, non-urgent inquiries
Categories:
- BUG - Something is broken
- BILLING - Payment/subscription issues
- HOWTO - Customer needs help using the product
- FEATURE - Feature request
- ACCOUNT - Account access/settings issues
- OTHER - Doesn't fit above
Present the results as a triage dashboard:
## Triage Dashboard
### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Category | Customer | Age | Summary |
|---|-----------|---------|----------|----------|-----|---------|
### P1 - High (X tickets)
...
### P2 - Medium (X tickets)
...
### P3 - Low (X tickets)
...
### Recommended Actions
- [List specific next steps for the most urgent tickets]
If the user provides arguments like a specific status filter, tag, or time range, incorporate those into the GORGIAS_LIST_TICKETS query.