By name: disaster-recovery-domain description: "Domain knowledge for Australian disaster recovery and restoration services. Use when working on content, service descriptions, or any feature related to the DR/NRPG business model." user-invocable: true allowed-tools: WebSearch WebFetch Read Grep context: fork
Disaster Recovery Domain Knowledge
Service Types (Australian Market)
Water Damage
- Category 1: Clean water (supply lines)
- Category 2: Grey water (washing machines, dishwashers)
- Category 3: Black water (sewage, flooding)
- Standard: IICRC S500. Certification: WRT (Cat 1-2), AMRT (Cat 3)
Fire & Smoke Damage
- Primary fire damage, secondary smoke damage, structural assessment
- Certification: FSRT (Fire & Smoke Restoration Technician)
Mould Remediation
- Visible mould, hidden mould (cavities, HVAC), air quality testing
- Standard: IICRC S520. Certification: AMRT
- Containment procedures required for areas >10 sq ft
Biohazard Cleanup
- Crime scene, deceased estate, infectious disease, hoarding
- Standards: IICRC S540, S800. Specialised training required.
Business Model (Legally Critical)
- NRPG/DR are restoration services, NOT claim advocates
- Platform facilitates matching — does NOT employ contractors
- Each contractor independently licensed, insured, IICRC-certified
- Never imply NRPG controls claim outcomes or influences insurer decisions
- This distinction is critical under Australian Consumer Law
Contractor Model
- AU/NZ network with proprietary vetting and onboarding
- Each contractor holds own insurance, licences, IICRC cert
- Competitive moat: independent verification, not employment
Insurance Integration
- Major insurers: NRMA, Suncorp, Allianz, QBE, IAG, CGU
- Claim lodgment procedures and documentation requirements
- AFCA for dispute resolution
Emergency Response Levels
- URGENT: <2 hours (active water, biohazard)
- HIGH: <4 hours (fire, mould)
- STANDARD: <24 hours (assessment)
- SCHEDULED: Pre-booked inspections