By name: incident-triage description: Classify supply-chain disruption severity, identify likely root causes, and generate prioritized mitigation actions for operations teams. metadata: author: operations-intelligence version: "1.0"
Incident Triage Skill
Use this skill when the operator needs severity classification, risk framing, immediate actions, and escalation guidance for shipment disruptions.
Triage Workflow
- Assess urgency using SLA risk, at-risk orders, and business impact.
- Map active disruption signals to probable causes.
- Prioritize actions in the first 15 minutes, first 2 hours, and same-day horizon.
- Prepare a concise executive brief using the supplied templates.
Severity Rules
critical: severe SLA breach probability with high-volume or high-value customer impact.high: measurable disruption with likely customer impact if not addressed quickly.medium: manageable disruption with clear containment path.low: limited impact and no immediate escalation required.
Required Outputs
- Severity decision with reasoning.
- Top 3 probable causes.
- Action plan ordered by urgency.
- At-risk order clusters.
- Recommendation on escalation tier.