By name: niopd-ur-journey description: Creates user journey maps visualizing the customer experience. Use for UX design, service design, or customer experience improvement.
User Journey Mapping Skill
This skill creates visual journey maps capturing the customer experience.
Theoretical Foundation
Journey Map Components
| Component | Description |
|---|---|
| Stages | Major phases of experience |
| Actions | What user does |
| Thoughts | What user thinks |
| Emotions | How user feels |
| Touchpoints | Where interaction occurs |
| Opportunities | Where to improve |
Instructions
Step 1: Define Journey Scope
- Whose journey? (Persona)
- What journey? (Goal/task)
- Start and end points
Step 2: Map Stages
Identify 4-6 major phases
Step 3: Detail Each Stage
| Stage | Actions | Thoughts | Emotions | Touchpoints | Opportunities |
|---|---|---|---|---|---|
| [Stage] | [What they do] | [What they think] | 😊/😐/😟 | [Where] | [Improvement] |
Step 4: Identify Pain Points
Where does experience break down?
Step 5: Generate Report
File path: 02-reports/[YYYYMMDD]-journey-map-v0.md
Output Specifications
- File Naming:
[YYYYMMDD]-journey-map-v0.md - Location:
02-reports/ - Template:
references/journey-template.md